Carefully wipe with a soft, dry cloth and ensure that the glass filter is undamaged after every use. Please see your user guide for further guidance.
No, there should not be any glass against the skin. The glass filter is recessed back into the device.
This is perfectly normal, the lamp is quality engineered and has passed the highest standards of quality checks. This does not affect the power output.
It’s possible that the area you are trying to treat is not suitable for IPL treatment. SmoothSkin Pure FIT includes an intelligent skin tone sensor that automatically detects your skin tone and selects the optimal treatment setting. Due to the nature of Intense Pulsed Light technology, SmoothSkin Pure FIT is not suitable to treat very dark skin tone or Fitzpatrick skin tone 6. Please check our skin tone chart for more information.
This is caused by residual hairs, stubble or debris on the surface of the skin and won’t affect the device’s performance in any way, it’s purely cosmetic.
In the future, make sure you have shaved and cleaned the area you wish to treat immediately prior to treatments.
If you’re still concerned, please contact us for further advice.
First make sure:
If your device is still not working please contact us for help.
SmoothSkin Pure FIT features unlimited flashes, for results to last a lifetime. All products include 2 years’ manufacturers’ warranty against faults.
Our unique Smart Skin sensor automatically delivers safe optimal treatments tailored to your skin. When the Skin Tone Sensors are placed on the treatment area the blue light emitted by the Sensors is reflected back from your skin. The device then not only detects your skin is appropriate for treatment but also tailors the power delivered to your unique skin tone, to maximise your results safely.
